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Welcome to Beijing Sinodata Tech Co., Ltd.
  • Internet Finance
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Call Center Comprehensive Solution


Call Center Comprehensive Solution


SINO-CCA is a comprehensive solution for call centers regarding "customer - marketing - service - process - operation" as its design main line. Features of SINO-CCA include multi-dimensional organization and analysis on customer information, integrating special telephone marketing function based on highly efficient service, and emphasizing mixed operating and unified management on incoming and outgoing calls, to help you establish a call center marketing service system focusing on customers.



SINO-CCA Call Center Comprehensive Solution of Beijing Sinodata Tech Co., Ltd. includes the following sub solutions:  


SINO-TeleSales Telephone Marketing Solution


SINO-CC Customer Service Center Solution


SINO-KM Knowledge Database Solution  


SINO-SIM All-media Interactive Platform Solution


SINO-IPCC Soft Exchange Integrated Call Center Platform Solution


SINO-ECRM CRM Solution for Education

 

 


1.1 SINO-SIM All-media Interactive Center


The All-media Interactive Center Solution of Beijing Sinodata Tech Co., Ltd. supports multimedia, and multi-channel access service, and realizes customer's accessing to layer modules via channels such as telephone, Webchat, Webcall, short message, QQ, MicroBlog, WeChat and Yixin etc. Intelligent robot self-service function, can realize text interaction business services such as WeChat, Yixin, Enterprise QQ and short message etc. Intelligent queuing and routing mechanism, can realize corresponding customer service. When a customer is handling business via multiple channels, system will identify him or her, and record detailed data during the process in a unified way, to form a 360 view of the customer.


 

 
The All-media Interactive Center Solution of Beijing Sinodata Tech Co., Ltd. realizes the following for customers:  


Public opinion management and data analysis


Public opinion monitoring, public opinion collection, public opinion emergency treatment and early warning;  

 
Auxiliary generation of report;  


Automatic alert of short message;  


Statistical analysis on dynamic chart.  

 


Precision marketing and public relations

 
Consumers express mass consumption requirements, put forward problems and troubles, while enterprises can find potential customers, care customers, and solve problems of them, so as to reach sales target.  


Take the initiative to care, and stimulate positive expression of reputation;  


People management, feeling contact, and close relationship;  


Gain the influence of opinion leaders, key figures, real-time response, and key concern;  


Discover timely, and solve adverse effect or crisis, so as to reduce damage to the brand.

 


Customer Service


Via an all-media interactive center matrix management, it supports data collection by multiple media channels, intelligent analysis on emotion, appeal, influence and arranges priority according to numerous rules such as analysis content, business rules, service person's skills and processing history etc., then allocates tasks to corresponding service persons by batch for processing in a unified way.  

 


Customized SINO-ECRM CRM System for Education


For vigorous competition in the entire education training industry, in order to promote the enterprise's core advantages, it is required to carry out refined information management on customers. Meanwhile, for relatively mature enterprise brand effect, and flourishing requirements on education products of customers, high-level requirements on marketing are becoming more and more obvious, so it is very important to maintain trainees in a better way. From these aspects, it is required to carry out refined management on marketing process, and to understand process and transition rate of various marketing activities, so as to link multiple links such as field promotion, online advertisements, trainee reports and market activities effectively.

 


The customized CRM system solution of Beijing Sinodata Tech Co., Ltd. realizes management on the whole life cycle of customers, forms a closed process management for marketing, trainee management and trainee retention, supports integration with channels such as call center, forum, WeChat and MicroBlog etc., and realizes customer contact management. Customized CRM system interacts data with core business system to realize comprehensive data analysis.




Realize Management Objectives


Refined marketing management, implements a unified management on marketing channels such as field promotion, websites, teachers and activities etc., which reduces marketing cost, and analyzes marketing conversion rate, to invest cost into the most effective marketing channels.  


Convert the single KPI system with singular assessment, and establishes a sales funnel.  


Enable branch schools all over the nation to realize marketing on a common sales model.  

 


Realize Business Objectives


Management on market activities, and collection of activity clues


Management on call center, and collection of new clues of representatives.  


Allocation and Reclaim of Clues Realize tracking on clues, and development of business opportunities.  

 
Realize a two-way push on sales data and business system data.  

 


Realize system objectives


Stable architecture guarantees an easy expansion of function.  


Interconnected with other channel systems, including call center system, and mobile terminal system.  


Integrated with core business system, realizing data extraction of old trainees and data push of new trainees.


 


1.3. SINO-IPCC software integrated voice platform solution


Establishing a modern call center is an important guarantee for enterprises to cope with challenges and to promote service level. It is the case especially for middle and small-sized enterprises, which are still in the stage of several hotline telephones, with improvement on service ideology in government and enterprises, as one major method for remote communication with customers, call center has become an indispensable part, however, numerous middle and small-sized enterprises are blocked by factors such as high construction cost and complicated maintenance etc.  


In order to help middle and small-sized enterprises to improve competitiveness, and to realize operation informationization. The brand new call center all-in-one product launched by Beijing Sinodata Tech Co., Ltd., has integrated the call center all-in-one solution of middle and small-sized enterprises in an all-round way, and provided a powerful expansion choice for future development. The solution is made according to actual characteristics of middle and small-sized enterprises in China, and reduces use barrier of call center from multiple aspects, which is a real "civilian" call center solution; Meanwhile, with its brand new N-in-one design ideology, it can meet requirements of all middle and small-sized enterprises in call center market at present.


 


Main features of product include:

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