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Welcome to Beijing Sinodata Tech Co., Ltd.
  • Internet Finance
    Internet Finance
    The supply chain financial
    P2P Operation and Joint Operation
    E-commerce Platform
    Mobile Payment Service Solution
    Mobile Banking Products
    Credit Card Installment Mall Solution
    Mobile Marketing of Financial Industry
    P2P Internet Financial Service Platform
    Mobile Banking Public Version
    Mobile Banking Rural
  • Intelligent Banking
    Channel intelligence
    Public Service Platform Construction
    Public Self-service Receipt Front System
    Public Self-service Bill Processing Front System
    High-Speed Bill Scanner (A4)
    Call Center Comprehensive Solution
    Enterprise Public Self-service Bank Solution
    Branch Transformation Solution
    An Overall Solution to Bank Self-service Branch
    Business Introduction
    Intelligent Counter
    Self-service Ticket Machine
    Self-service Equipment Safety Management System
    Process Bank
    Process Bank Solutions
    Business Centralized Processing System
    Remote Centralized Authorization System
    Image processing
    Centralized Electronic Verification
    Shareholding Rights Transfer Business Image Processing Platform
    OCR Recognition Product
    National Check Image Exchange System
    Bank Notes Anti-counterfeiting System Solution
    Comprehensive Prevention and Control on Signature Card
    Business License Information Quick Recorder
    Integrated Image Input Processing Platform
    Image and Content Management Platform
    Big data
    Big Data Storage
    Data Integration Platform
    Intelligent bank
    iBank Solution
  • Integrated Services
    Data Center IT Assets Automatic Tracking and Management Solution
    Machine Room Relocation Service
    Disaster Recovery Consulting Service
    Performance Tuning Service
    Brief Introduction of MA Service
    Introduction to Sinodata Data Backup Center
    System Integration Service
    Infolex V5.0 Automated Operation and Maintenance Management Platform
    Machine Room Weak Current Implementation Service
    MA Repair & Maintenance Service
    Data Center Personnel Location Management
    IT Monitoring Platform
    Crossflow Core Service Performance Management Solution
    APM (Application Performance Management) Solution
    Data Center Construction Consultation
An Overall Solution to Bank Self-service Branch


An Overall Solution to Bank Self-service Branch


Based on guaranteeing bank information data and system operation security, while supported by self-service platform construction and operation management, Beijing Sinodata Tech Co., Ltd. undertakes overall service outsourcing business on information construction in rural credit cooperatives (rural commercial banks) and urban commercial banks. At present, it mainly provides banks with an overall solution of self-service branch as well as other products with IT system. Among them the overall solution of self-service branch includes branch location selection and construction, as well as cooperative operation management service.


I. Consultancy


1. Branch transformation construction

 
With economic development, great changes have taken place in customers' requirements on bank functions, while retail business has gradually become a key source of profits for banks. So, it is required to rediscover and re-position branch functions in domestic banks, and carry out reform on existing branches, so as to realize the transformation from business processing type to marketing service type.  

 
The branch transformation solution (version 3.0) made by Beijing Sinodata Tech Co., Ltd., not only focuses on the ideology of transformation from traditional branch to lobby, but focuses on the establishment of external development mode of customers and deep mining of requirements of customers. The solution implements lean management methodology, focuses on the ideology of long-term development, and forges a process eliminating waste, while respecting, encouraging and assisting the growth of staff and team, via building a constant promotion and study mechanism, it realizes a constant improvement and promotion on branch efficiency.  


The branch transformation solution (version 3.0) made by Beijing Sinodata Tech Co., Ltd., pays attention to three dimensions of standard, execution and assessment, via establishing branch standard service specifications, and differential service specifications, it can also promote customer experience. Via promotion in branch's sales capacity and management ability, productivity and management level of the branch can be promoted, while excellent branch culture can also be established, so as to promote satisfaction among employees.  Promote Branch's Comprehensive Competitiveness as a Whole

中文

英文

持续改进

constant improvement

挑战

challenge

尊重与团队合作

respect and team cooperation

现地现物

genchi genbutsu

解决问题(持续提升与学习)

solve problems (constant promotion and study)

员工、合作伙伴(尊重他们、激励他们、使他们成长)

employees and partners (respect them, encourage them, and make them grow)

流程(杜绝浪费)

process (eliminate waste)

理念(着眼于长期的思维)

ideology (focus on long-term thinking)


Theoretic Model for Online Shop Transformation Solution

 


2. Preferred branch layout


Branch location selection, cancellation and merger is among risks on major marketing management decisions for banking, while the withdrawal cost for failure is much higher than loss caused by incorrect product decisions.  


Quantitative branch model selection of Beijing Sinodata Tech Co., Ltd. can help banks to make the best decision on new branch location, and on overall optimization of branch layout.  


Beijing Sinodata Tech Co., Ltd. carries out evaluation on business development potential, combining related macroscopic and microscopic economic data and information of the city, and puts forward suggestions according to evaluation result, so as to make an optimal quantitative model for bank branches with branch planning, location selection, evaluation and adjustment complying with bank strategic targets and development positioning.

 


3. Benchmark management/benchmark branch construction

 
Benchmark management projects can help banks ascertain advantages and disadvantages, seek for an optimal path for growth, and pursue an optimal resource allocation. Via both internal and external diagnosis of the system, some successful advantages can be found in specific business units, in which key disadvantages can also be discovered. Via benchmark management tools, it is required to find a proper superseding benchmark for featured business units, and to achieve a breakthrough in a short time, via referring to and innovating this benchmark. Via a linear plan, it can also help banks to obtain maximum economic efficiency under the condition of certain man power, physical and resource allocation. Benchmark management is a quantitative management method based on comparative management, which can help banking realize benchmark transcendence within the bank's system in a better way, meanwhile, it also includes reference and transcendence on competitive opponents, which has been highly recognized by bank presidents. In order to solve service and marketing management issues systematically from the root, according to the theory of value chain and service profit chain, a unique research advantage has been created.  


The benchmark management project of Beijing Sinodata Tech Co., Ltd., can carry out diagnosis on bank's strategic management (including strategic positioning, enterprise culture and execution), as well as diagnosis on branch service management, branch marketing management, e-bank channel development and customer relationship management etc.

 


II. Training


1. Branch 6S management


Branch 6S management can help the branch establish a complete set of refined "branch environment management and rules on facility placement"; Promote the service marketing atmosphere perceivable by customers; Promote business transaction efficiency, while reduce error rate; Optimize operating process; Convenient for promoting customer experience and bank image.  


Branch 6S management, by means of investigation, regulation preparation, final discussion, onsite guidance and solidification & Promotion, has forged an excellent service environment; It can realize promotion in customer satisfaction, employee satisfaction and supervisor satisfaction.  


Definition on 6S On-site Management:  


1. Arrangement: Dispose useless articles and materials, and make full use of space;  


2. Reorganization: Place "four determinations" (to determine position, container, direction and method) and mark it out, saving time;  


3. Sweeping: Remove dirt and source, and keep a clean and beautiful environment;  


4. Cleaning: Focus on standardization systematization and documentation of operation and monitoring;


5. Quality: Execute system guidance and form habits, while keep constant improvement;


6. Safety: Eliminate any hidden hazard immediately once found, or try to adopt effective precautions.  

 


2. Branch service ability promotion


For branch service ability promotion, it is required to make a complete and dedicate "Standard Service Manual for Business Branches", establish a mechanism for constant improvement on service, while solving low service competitiveness, low customer service experience and low complaint etc.  


Via investigation, situation of customers and employees of the bank can be known very well, so as to establish a personalized service team in a better way; Improve basic system of customer service, so as to make customers experience visible service of high quality; Via promotion in service quality, the bank may possess a stronger ability of withstanding price war; Reduce customer complaints, promote customer "satisfaction" and "loyalty", so as to create brand effect and improve market share.  

 


3. Branch SOP process


The branch SOP process mainly solves issues such as increase limit among middle and high-end customers in branches, job fragmentation, difficult control of marketing process, and failure to realize process management, so as to realize an overall branch linkage, promote newly added customers in branches, and to realize performance promotion in branches.  


Branch SOP process, is a service marketing process based on unified standards; Reasonable partition, realizes an effective matching between customer value and service channel; Via the formation of a reasonable branch atmosphere, a win-win situation can be achieved in branch marketing efficiency and customer satisfaction; Optimize customer structure, ascertain job responsibilities, branch transformation process and daily work standards, so as to improve work efficiency.  

 


4. Branch marketing ability promotion


The solution to branch marketing ability promotion, focuses on the ideology of lobby-oriented and external marketing, and mainly solves issues such as marketing personnel's basic skills, marketing mode, external development and marketing management mechanism, so as to promote the branch's marketing ability. In order to promote lobby customer's marketing ability, onsite service quality of the branch can be improved, via standardizing operation and grasping details; Improve the ability of exploring customers of high quality, and enhancing the branch's marketing ability; Promote satisfaction, loyalty and business contribution of high-quality customers, improve business ratio, meanwhile, guarantee satisfaction among normal customers, and obtain more sales opportunities from them; Gradually promote operation and management ability for personal business in branches, especially for marketing management, further standardize and promote effect.  


In order to promote external exploration and marketing ability, via guidance on batch marketing solution, develop communities, business circles/markets or factories etc.  

 


5. Branch management ability promotion

 
The promotion solution of branch management ability, mainly solves issues such as insufficient control of person in charge of the branch, insufficient organization and consciousness among employees, causing insufficient branch marketing performance and insufficient customer experience. Person in charge of the branch shall make use of control forms, as well as morning meetings and evening meetings, to manage ten points, implement target management, authorization management, and make a corresponding guidance promotion mechanism; Via controlling sales target and process, as well as execution of branch profits, track adjustment on guidance and targets timely, assist person in charge of the branch to get an overall view on working situation, while improve the system's management efficiency.  

 


III. Guidance


1. Training on ability promotion among branch governors/business office managers


With respect to key content involved in branch management implemented by branch governors/business office managers, the training is divided into the following 9 modules:  


1. Branch layout and environment management;


2. Knowledgeable employee's incentive and management method;   


3. Create enterprise culture in branches;  


4. Branch service quality management and control;  

 
5. Branch complaints and emergency treatment;  


6. The most common business etiquette in banks;  


7. Happy work and sunny mood;  


8. Communication skills of highly efficient customers;  


9. Seven habits of highly effective people.  

 


2. Management ability promotion training on branch governors/business office managers   


Perform service, shunting, guidance and marketing recognition functions for lobby managers, and 7 modules of training are as follows:  


1. The most common business etiquette of banks;  


2. Happy work and sunny mood;  


3. Lobby-oriented - service skills promotion;


4. Lobby customer - contact marketing skills;  


5. Customer complaints and emergency treatment;


6. Business office onsite specification management;  


7. Communication skills of highly efficient customers.

 

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