北京赛车

Welcome to Beijing Sinodata Tech Co., Ltd.
  • Internet Finance
    Internet Finance
    The supply chain financial
    P2P Operation and Joint Operation
    E-commerce Platform
    Mobile Payment Service Solution
    Mobile Banking Products
    Credit Card Installment Mall Solution
    Mobile Marketing of Financial Industry
    P2P Internet Financial Service Platform
    Mobile Banking Public Version
    Mobile Banking Rural
  • Intelligent Banking
    Channel intelligence
    Public Service Platform Construction
    Public Self-service Receipt Front System
    Public Self-service Bill Processing Front System
    High-Speed Bill Scanner (A4)
    Call Center Comprehensive Solution
    Enterprise Public Self-service Bank Solution
    Branch Transformation Solution
    An Overall Solution to Bank Self-service Branch
    Business Introduction
    Intelligent Counter
    Self-service Ticket Machine
    Self-service Equipment Safety Management System
    Process Bank
    Process Bank Solutions
    Business Centralized Processing System
    Remote Centralized Authorization System
    Image processing
    Centralized Electronic Verification
    Shareholding Rights Transfer Business Image Processing Platform
    OCR Recognition Product
    National Check Image Exchange System
    Bank Notes Anti-counterfeiting System Solution
    Comprehensive Prevention and Control on Signature Card
    Business License Information Quick Recorder
    Integrated Image Input Processing Platform
    Image and Content Management Platform
    Big data
    Big Data Storage
    Data Integration Platform
    Intelligent bank
    iBank Solution
  • Integrated Services
    Data Center IT Assets Automatic Tracking and Management Solution
    Machine Room Relocation Service
    Disaster Recovery Consulting Service
    Performance Tuning Service
    Brief Introduction of MA Service
    Introduction to Sinodata Data Backup Center
    System Integration Service
    Infolex V5.0 Automated Operation and Maintenance Management Platform
    Machine Room Weak Current Implementation Service
    MA Repair & Maintenance Service
    Data Center Personnel Location Management
    IT Monitoring Platform
    Crossflow Core Service Performance Management Solution
    APM (Application Performance Management) Solution
    Data Center Construction Consultation
Brief Introduction of MA Service


Brief Introduction of MA Service


A-7*24*2  B-7*8*4 C-7*8*ND D- 5*8*NBD

MA service is divided into four levels, namely Level A-7*24*2, Level B-7*8*4, Level C-7*8*ND and Level D- 5*8*NBD.


Range of MA Service Products


It includes but not limited to:

Number


Class of Service


Number


Class of Service

1

SUN

10

ORACLE (database)

2

IBM

11

VERITAS

3

HP

12

H3C

4

CISCO

13

DELL

5

Symantec

14

F5

6

EMC

15

Radware

7

Netapp

16

VM Ware

8

HDS

17

Microsoft

9

STK

18

Huawei

 


Basic MA Service Response Level


A-7*24*2 

B-7*8*4 

C-7*8*ND 

D- 5*8*NBD 

MA service is divided into four levels, namely Level A-7*24*2, Level B-7*8*4, Level C-7*8*ND and Level D- 5*8*NBD.



*Note: ND means the next day and NBD means the next business day.

 


MA Service Content


E-mail support service


Number


Content


Service Specifications


Remarks

1

Range of services


1. Accept fault reports from clients at 7 days × 24 hours basis.

2. Accept technical consultations (including general technical problems like equipment function, configuration, installation and debugging) from clients at 7 days × 24 hours basis.

3. Send common files.


Any critical fault report will not be accepted.

2

Service time

7 days ×24 hours service all year round (without holidays)

 

3

Service mode

Remote service

 

4

Response tim

Reply within two days

 

 

 

 

Remote dial-in support service


Number


Content

Service Specifications

Remarks 

1


Range of services


If fault can be repaired only by field service, the field engineer will provide uninterrupted fault repair service till business restores to normal.

 

2


Service time

7 days × 24 hours/7days x 9 hours/5 days x 9 hours service all year round

 

3


Service mode


Remote service

 

 

 

 

Replacement of spare parts


Number


Content


Service Specifications


Remarks

1


Range of services


If fault can be repaired only by field service, the field engineer will provide uninterrupted fault repair service till business restores to normal.

 

2


Service time


Depend on fault repair.

 

3


Service mode


Field service

 

 

 

 

Telephone support service


Number


Content


Service Specifications


Remarks

1


Range of services


1. Accept fault reports from clients at 7 days × 24 hours.

2. Accept technical consultations (including general technical problems like equipment function, configuration, installation and debugging) from clients at 7 days × 24 hours.

3. Diagnose problems and relevant support remotely.

 

2


Service time


7 days × 24 hours service week all year round (without holidays)

 

3


Service mode


Fixed-line telephones and hotline cellphones

 

 

 

 


Field technical support service


Number


Content


Service Specifications


Remarks

1


Range of services


If fault can be repaired only by field service, the field engineer will provide uninterrupted fault repair service till business restores to normal.

 

2


Service time


1. Unlimited 7 days × 24 hours service all year round (without holidays)

2. Unlimited 7 days × 8 hours service all year round (Put off in case of holidays.)

3. Unlimited 5 days × 8 hours service all year round (Put off in case of holidays.)

 

3


Service mode


Field service

 


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